Privacy Statement
This Privacy Statement covers Optix Merchant Group, referred to as “we,” “us,” and “our.”
Privacy is Our Priority
We are committed to protecting your personal and financial details. We collect information to provide merchant non-cash processing products and services, and this statement explains what we collect, how we use it, and how we protect it. We do not sell your data to third-party marketers without your consent.
What Information Do We Collect?
When you apply for or maintain a merchant/partner account or financial product, we collect:
Details you provide (e.g., name, address, Social Security number, date of birth, business/processing history);
Transaction data (e.g., processing and banking history);
Information from consumer/business-reporting agencies.
How Do We Use and Share Your Information?
We may share your details with affiliates to enhance services or with financial partners under joint marketing agreements. We also share name, contact info, and customer relationships with nonaffiliated vendors (e.g., for marketing) under strict confidentiality agreements. Disclosure may occur for legal process, fraud prevention, or regulatory compliance (e.g., with law enforcement or payment card networks). We do not share former customers’ data except as permitted by law.
Who Receives Your Information?
Data may be shared with affiliated companies, financial service providers, payment processors, banks, or marketing vendors. These entities must keep your information confidential and use it only for intended purposes or as allowed by law.
How Do We Protect Your Information?
We use physical, electronic, and procedural safeguards, including firewalls, unique login credentials, digital certificates, and encryption for data in transit and at rest. Employees and third-party providers access data on a “need to know” basis. We conduct regular audits and have a breach response plan, notifying affected customers within 30 days if required by law.
Your Rights and Access
You can access or update your information by calling 855-869-3905 or emailing customerservice@optixmerchantgroup.com. We retain data only as needed for services or legal compliance, then securely delete it. You have the right to request access to or deletion of your data—contact us to exercise these rights.
Email Communications and Opting Out
Emails are sent to current customers or those who opted in. To unsubscribe, click the link in any email or contact us at 855-869-3905 or customerservice@optixmerchantgroup.com.
Policy Updates
We may update this policy and will notify you via email or a notice on https://www.optixmerchantgroup.com at least 30 days prior to changes.