This Privacy Statement covers the following entity; Optix Merchant Group, referred to as “we,” “us,” and “our” throughout this statement.
Privacy is Our Priority
We are committed to protecting our customers’ personal and financial information. In the course of providing merchant non-cash processing products and services, we collect and maintain certain nonpublic personal information. This Privacy Statement answers some questions about what nonpublic personal information we collect, what we do with it, and how we protect it. We do not disclose any nonpublic personal information about our customers or former customers to any nonaffiliated third parties, except as described below.
What types of nonpublic personal information do we collect?
When you apply for, open, or maintain a merchant or partner account with us, or when you apply for a financial product or service, we collect the following types of information:
Information you provide online and on applications or other forms, such as your name, address, Social Security number, date of birth, business history and processing history;
Information about your transactions with us, such as your processing history and banking history;
Information about you from consumer-reporting agencies and business-reporting agencies.
What types of nonpublic personal information do we disclose?
We may disclose nonpublic personal information we collect, to our affiliates to best service your business or to provide enhanced products or services provided by our partners. We do not disclose nonpublic personal information about former customers to anyone, except as permitted by law or to cooperate with regulators or law enforcement authorities.
To what types of entities do we disclose nonpublic personal information?
We may disclose nonpublic personal information among our affiliated companies and to other financial services providers with which we have joint marketing agreements or that offer financial products and services with us or on our behalf. By sharing this information, we can provide you with a broader range of financial products and services, improve your experience with us, and better serve your financial needs. We may also disclose information that we collect from you such as your name, contact information, and customer relationships with us to nonaffiliated third parties that perform services, such as marketing or market research, on our behalf. For example, we may provide your name, address, phone number, and/or e-mail address to vendors who send our e-mail or regular mail. We require that all entities with which we share your nonpublic personal information agree to keep your information confidential. We also prohibit them from using or disclosing your information except for the limited purpose and to the persons for whom disclosure was intended, or as otherwise permitted by law.
We will not sell your personal information to third-party marketers or any other entity for any purpose without your consent.
How do we protect the confidentiality and security of nonpublic personal information?
We maintain physical, electronic, and procedural safeguards that meet or exceed industry standards to guard your nonpublic personal information. We protect your account information by placing it on the secure portion of our web site, using firewalls and other security technology to protect our network and systems from external attacks, and requiring you to enter a unique user name and password to access your account information online. In addition, we use digital certificate services to authenticate that you are transacting with our web site. Our employees (for example, customer service and compliance personnel) and third party service providers have access to your nonpublic personal information only on a “need to know” basis. We conduct regular internal audits of our business practices and procedures, examining confidentiality standards and information access in order to protect your personal information.
How can customers access and update their nonpublic personal information that we collect?
We take measures to ensure that customers’ nonpublic personal information is accurate and up-to-date. You can also access and update certain nonpublic personal information that we collect about you. To make corrections please call our toll-free number (855) 869-3905 .
Email Communications and Opting Out
If you receive emails from us, you are (a) a current customer or otherwise have an existing relationship with us, or (b) your email address is either listed with us as someone who has expressly shared this address for the purpose of receiving information in the future (“opt-in”). We follow Best Practice standards guidelines on emails we send, and allow recipients to unsubscribe from of our database at any time. To unsubscribe (“opt-out”), simply click on the unsubscribe link at the bottom of any email communication we send you, and you will automatically be removed from our email database.