How Optix Merchant Group
Identifies Itself
We are a Texas-based independent merchant services broker. This page explains exactly who we are, what a real call from us sounds like, what we never say, and how to confirm any contact is genuinely from us.
Who We Are
Legal name
Optix Merchant Group LLC — a Texas limited liability company.
What we do
We are an independent merchant services broker. We help businesses compare payment processors and find a better fit. We do not process cards ourselves.
Our published number
(855) 999-4757 — the only number we use for outbound calls. You can call it back at any time to reach us.
What we are not
We are not your current processor, not Visa or Mastercard, not Clover support, not TSYS, not Fiserv, and not any compliance or billing department.
Our phone numbers — current and former
Our current published number is (855) 999-4757. This is the number on our website, our email signatures, and all active outreach.
Numbers in the (855) 869-XXXX and (855) 859-XXXX range are not current Optix numbers. If you received a call from one of those numbers and are trying to verify whether it was us, call (855) 999-4757 and ask directly — we will tell you.
When in doubt, do not call back an unfamiliar number. Call the number on this website instead.
What a Real Call from Us Sounds Like
Every outbound call or voicemail from Optix follows the same pattern. If a call claiming to be from us doesn't match this, it isn't us.
We always do this
- Identify ourselves as Optix Merchant Group by name at the start of the call
- Explain that we are an independent broker — not your current processor
- Offer a free, no-obligation review of your processing statement
- Give you our published number so you can call back to verify
- Respect a "not interested" — we do not pressure or call repeatedly
We never do this
- Claim to be Visa, Mastercard, Clover, TSYS, Fiserv, or your existing processor
- Say your account has a "compliance flag" or will be shut off
- Ask for your Social Security number or date of birth on a first call
- Ask for your bank login credentials or full card number
- Threaten account suspension or legal action to pressure a decision
- Claim to be calling from your processor's billing or support department
How to Verify Any Contact
If you received a call, email, or voicemail and want to confirm it was genuinely from Optix, here's what to do.
Call the number on this website
Call (855) 999-4757 — the number published here. Ask the person who answers to confirm the name of whoever contacted you. We can verify any outreach from our team.
Ask for a written company name before sending anything
Before emailing a statement or any document, ask the person to confirm in writing that they are from Optix Merchant Group LLC. A legitimate advisor will have no problem doing this.
Check our BBB listing
Optix Merchant Group is listed with the Better Business Bureau. You can search "Optix Merchant Group" on bbb.org to confirm our business details independently.
Email us to confirm
Send a note to [email protected] describing the contact. We will respond within one business day to confirm whether it was from our team.
Common Questions
Straight answers about who we are and how we operate.
No. Optix Merchant Group LLC is an independent broker. We are not affiliated with your current processor, bank, or payment gateway. We do not have access to your account, your billing, or your terminal.
No. We do not manage billing, issue compliance notices, or contact merchants on behalf of any processor. If someone claims to be calling about a compliance issue on your existing account, that is not us.
A recent processing statement — typically one to three months. That's it. We do not need your Social Security number, date of birth, bank login credentials, or any sensitive personal information to do a rate review.
No. We will never ask for your Social Security number, date of birth, or online banking credentials during an initial call or voicemail. If anyone claiming to be from Optix asks for this information on a first contact, do not provide it — and call us directly at (855) 999-4757 to verify.
Call the number published on this website: (855) 999-4757. Ask the person you reach to confirm the name of the person who called you. You can also check our BBB listing or email [email protected] to verify.
Have a Question About a Contact?
Call us directly or submit a message. We'll confirm whether any outreach was from our team and answer any questions about how we work.
Or email [email protected]